Terms of Service

Last updated: October 19, 2026

1. About Paw & Pine

Paw & Pine is an online store operated by PROYECTOS, MANTENIMIENTO Y ENERGIA SOLAR PROMES S.R.L., a company based in the Dominican Republic.

We do not represent ourselves as a US-based company or claim to operate a physical store, office, or warehouse in California.

2. Use of our website

By using our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.

You agree to provide accurate information and not to misuse the website, interfere with its operations, or engage in unlawful activities.

3. Products

We aim to provide accurate product descriptions, specifications, and photographs. Product information may originate from suppliers and may be updated when new information becomes available.

Customers should review the product dimensions, materials, intended use, and care instructions before purchasing.

Pet accessories must be used appropriately. They do not replace veterinary advice or suitable pet travel restraints.

4. Orders and availability

Adding an item to your cart does not reserve inventory or guarantee fulfillment.

Orders are subject to product availability, valid shipping options, and payment authorization.

If an item cannot be fulfilled, we will contact you and refund any payment collected for that item. We will not substitute a materially different product without your agreement.

5. Prices and payments

Product prices are shown in the applicable storefront currency.

Shipping charges, applicable taxes, and other amounts collected by our store will be presented at checkout before payment authorization.

Payment methods are those actually offered during checkout. Please do not send full payment card information by email or contact form.

6. Shipping

Orders are fulfilled by third-party suppliers. Shipping origins, services, costs, and delivery estimates may vary.

Please review our Shipping Policy before purchasing. Delivery estimates are not guaranteed dates.

7. Returns and refunds

Return requests, cancellations, damaged products, and refunds are addressed under our Returns & Refunds Policy.

These Terms do not remove any mandatory consumer rights.

8. Website content

Original Paw & Pine website content, graphics, and branding may not be commercially reproduced without permission, except where allowed by law.

Suppliers and other rights holders retain ownership of their respective materials.

9. Third-party services

Our store operates using Shopify and may use third-party suppliers, payment providers, and shipping carriers. These services may have their own applicable terms and privacy practices.

10. Privacy

Please review our Privacy Policy for information about personal data and privacy choices.

11. Legal rights

Nothing in these Terms excludes liability where doing so would be unlawful or removes rights and remedies protected by applicable consumer law.

12. Changes to these Terms

We may update these Terms to reflect operational or legal changes. Updates will not retroactively remove rights associated with completed purchases.

13. Contact

Paw & Pine

Operated by PROYECTOS, MANTENIMIENTO Y ENERGIA SOLAR PROMES S.R.L.

Dominican Republic

Email: info@promesgroup.com