Shipping Policy

Last updated: October 19, 2026

Paw & Pine is an online store operated by PROYECTOS, MANTENIMIENTO Y ENERGIA SOLAR PROMES S.R.L., a company based in the Dominican Republic. We do not operate a physical store or shipping office in California.

Shipping destinations

Our primary market is the United States, beginning with California. Shipping availability depends on the product, supplier, delivery address, and shipping options available at checkout. Other destinations may be supported where a valid shipping method is offered at checkout.

Order fulfillment

Our products are shipped by third-party suppliers, including CJdropshipping. Depending on the product and fulfillment route, orders may ship from a US or international warehouse. We do not guarantee that every item ships from the United States.

We verify supplier fulfillment after an order is placed. If an item cannot be supplied, we will contact you and arrange cancellation and a refund of any payment collected for that item.

Shipping costs and delivery estimates

Available shipping methods, shipping charges, free-shipping eligibility, and delivery estimates vary by product and destination. Please review the applicable rates and estimates at checkout.

Delivery estimates are not guaranteed arrival dates. Supplier processing, carrier delays, holidays, weather, customs, and other circumstances may affect delivery.

If checkout does not offer a shipping method for your address, please contact us before attempting to order.

Tracking and multiple shipments

Tracking information will be provided when it becomes available from the supplier or carrier. Items within one order may arrive in separate packages.

Address accuracy

Please provide a complete and accurate shipping address. Contact us promptly if you notice an error. Address changes cannot always be made once fulfillment begins.

Taxes and customs

Applicable charges collected by our store are shown at checkout. International shipments may be subject to customs duties, import taxes, or carrier fees unless these are expressly included in checkout.

Missing, damaged, or incorrect deliveries

Contact us if your package is missing, damaged, or incorrect. Include your order number and a description of the issue. We will review the matter with our supplier or carrier and provide an appropriate resolution consistent with applicable consumer rights.

Contact: info@promesgroup.com

Nothing in this policy limits rights provided by applicable consumer protection laws.